As our customer, we believe you should feel good about your purchase. We provide you with detailed descriptions and pictures so you can make an informed decision along with friendly Customer Support around the clock. our site with confidence knowing our items are backed by our 100% Money Back Guarantee. If you receive an item that is not as described we will refund 100% of the purchase price, plus any shipping costs you may have incurred.
Return Policy
1. You can return items within 7 days of purchase
They need to be returned with their original packaging. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
2. All ordered items are the right items you pick here
We promise you of the right order package. So if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.
3. We do not cover the shipping cost of returns or exchanges
You will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
4. A prompt refund of the price of the goods will be issued once all the information referred to above is received.
The credit card used for the original purchase will be credited with the original price. While in fact, you will have a refund of 95% of original price since the other 5% will be charged by the bank. The refund will be posted to your credit card account within 5-10 days after we received the returns. If there are any problems with your refund, a member of our customer care team will contact you.
5. Please contact us with your Order ID to get help
You must contact us before sending the items back. All items sent back to us must be in their original condition. Not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
Exchange Policy
All our products are covered by 15-day policy for exchange.
If you realize you have made a mistake and want to cancel your order or if you should receive an item you have ordered that is defective, damaged or not what you ordered, please contact us as soon as possible. All items sent back to us must be in their original condition. Not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
Note:
The order may not be possible to be stopped once the products are shipped. If you want to return or exchange, you are responsible for the shipping fee. So please be careful when you are placing an order and be sure what item you want to purchase.
Please submit your return or exchange request by email to us with the information requested below and we will send you the details on how to send the return items back for refund or exchange, usually within 24-48 hours.
Return or Exchange:
Order #:
Merchandise description(model,quantity):
Name:
Address:
Email:
